1. How Will My Order Reach Me?
Distance is no barrier to self-care. We lovingly package and dispatch with Aramex Couriers straight to your doorstep, nationwide.

2. Can I Track My Delivery?
Absolutely, From the moment it leaves our hands, real-time tracking information is shared to keep you connected every step of the way.

3. How often should I use hair oil, and when in my routine do I apply it?
It depends on your hair type and the specific product. For daily styling or sealing end moisture, apply 1–3 drops of light oil to damp or dry ends. For intensive pre-wash scalp treatments—especially with revitalizing ingredients like rosemary oil—massage directly into the scalp 1–2 times a week, leave on for 30 minutes to overnight, and shampoo out.

4. Will using hair oil make my hair greasy or weigh down fine hair?
Not if used correctly. Heavier oils (like castor or coconut) work best for thick, coarse, or highly textured hair. For fine or low-porosity hair, use lightweight oils (like argan, jojoba, or squalane) and apply sparingly to mid-lengths and ends only, avoiding the scalp.

5. Can I use these products on color-treated or chemically processed hair?
Yes. Our formulas are pure extracts, sulfate-free and designed to nourish vulnerable strands. Oil treatments help seal the cuticle, preventing color fade caused by moisture loss and environmental damage.

6. Are your products safe for sensitive scalps or condition-prone skin?
All products are formulated without harsh sulfates, parabens, or synthetic dyes. However, because natural botanical oils contain concentrated plant extracts, we recommend performing a patch test on your inner arm 24 hours before applying any new product to your scalp.

7. How long before I see results from using hair oil?
Immediate benefits—like added shine, reduced frizz, and easier detangling—happen after the first use. For long-term improvements in hair strength, reduced breakage, and enhanced scalp health, consistent use over 4 to 6 weeks is recommended.

8. What if a product isn't right for me?
We craft our blends to transform your hair, but your comfort matters most. Try any product completely risk-free—if you aren't delighted with how your hair feels after 30 days, please reach out to us on orders@vayela.co.za with your order number and your experience, our 30-day money-back guarantee means you can return it hassle-free. Your satisfaction always comes first.